| After the installation of the Starband equipment and the activation
of service, the customers connection from this point on is with us, the
Dealer/Installer who sold you the equipment. We will make every
attempt to solve your problem before referring you to Starband
Technical Support. There is a 90 day installation warranty that
covers a re-point of the dish, repairing/replacing damaged cable runs,
replacing failed electronics, etc. This warranty covers parts and
labor. After 90 days, the warranty covers equipment and a service
charge will be made for any onsite service performed. The Starband
installer will configure and verify the customers computers can
communicate successfully with the Starband equipment before leaving the
site. In addition, if the customer wants to share the connection
will two (2) or more computers in the same household, the installer will
install, setup & configure all required networking components and each
individual computer while onsite. The customers cost for this
service will be only for any required equipment such as a router,
Ethernet interface cards, wireless PCMCIA cards, etc. The
residential service will support up to 3 computers under normal use
without major degradation of service quality. Starband
Technical Support 1-800-478-2722
A Starband Certified Installer will make a service
call for no charge if it turns out to be a Starband equipment related
problem. If the problem is with the customers computer and/or
other networking equipment, a service charge will be made.
Any changes/modifications made by the customer to the
Outdoor Equipment resulting in loss or degradation of service will
result in loss of warranty and require a re-installation fee to make any
corrections/fixes needed to get the customer back online.
Upload/download speeds are "UP TO" speeds. There
is no guarantee that these speeds will be achieved, however, Starband
Re-invented is making major changes and effort to ensure the customer
receives the best service and support possible by emphasizing quality
over quantity.
Weather fade is common with Satellite services, both
Internet and TV. The effects depend greatly on the type of weather
being encountered. Heavy rain can cause signal loss as well as
snow accumulating on the dish or feedhorn. Generally, light rain
will have little to no effect on Starband service, and in many cases,
satellite TV signals will be lost before the Starband internet signal. |
